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Consumers Won’t Buy What They Can’t See: The Importance of Inventory Visibility

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I needed two beers for a gift. I knew the fancy kind my friend likes, but I had no idea where to get them. Naturally, I let an Internet search engine make some suggestions. From the search results, I selected a major retailer with locations near me.

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Increased USPS Shipping Rates Won’t Affect a Solid Omnichannel Solution

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Every retailer except one is fighting the Amazon effect: customer expectations of free two-day or same-day shipping. It is rapidly becoming the standard best practice to offer free shipping and free returns to ensure a stellar consumer experience. While good for the consumer, this practice often leaves retailers with a low margin or none at all. To make matters worse, expedited shipping is even more expensive than standard.

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Order Management: The Backbone Of Omnichannel

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By Matt Pillar, senior executive editor of Innovative Retail Technologies magazine. This magazine article originally appeared on December 15, 2015 and the message was so in line with Kibo's unified ominchannel commerce platform model that we couldn't resist running it on our blog.

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Shopatron and MarketLive Merge and Become Kibo

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In December, distributed order management developer, Shopatron, and digital commerce software and services provider, MarketLive, were acquired and merged by Vista Equity Partners. Yesterday, Vista Equity Partners announced the acquisition of Fiverun, a leading innovator in the mobile point of sale (mPOS) arena. Together, MarketLive, Shopatron and Fiverun create a new unified omnichannel commerce company called Kibo.

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The Digitally Demanding Consumer [Infographic]

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Today’s consumers are more demanding than ever before, forcing retailers and branded manufacturers to merge online and offline shopping channels into a seamless whole. Commonly referred to as omnichannel retailing, this shopping experience seems to be continually evolving, creating challenges for retailers as they race to cater to consumers’ desires. So what are the characteristics of today’s consumers that retailers need to understand and respond to? Shopatron spoke to more than 3,000 shoppers across the United States and United Kingdom to get a better picture.

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How to Engage Store Associates In Your Omnichannel Strategies

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Brick and mortar omnichannel fulfillment solutions, such as ship-from-store and in-store pick-up, look great on paper, but implementation and long-term engagement from your store associates is never as easy as it sounds. Most retailers struggle with this common challenge: How can I better engage my store associates in my omnichannel strategies?

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